We are looking for a driven full-time Technical Support Agent to join our fabulous Customer Success Team. You will be part of a successful high-performance SaaS Digital Asset Management (DAM) company and will be working with our international enterprise customers and bring them the best possible support.
We believe that you are innovative and curious by nature, a proactive and positive teamplayer, flexible and engaged in your role. You enjoy problem-solving and thrive in helping people. You have a critical way of thinking and you love to promote your knowledge to both customers and colleagues. You have an eye for tech and a basic knowledge in coding, preferably web.
You are a people-person with the main goal to deliver excellent customer experience. You can identify yourself with our values, that influence everything we do - innovation, engagement and passion, and responsibility. You are continuously looking for ways to improve your professional skills and grow with your role.
You are first-line support and (often) the first point of contact whenever a customer is in need of support. You will identify and troubleshoot to provide solution-oriented customer service, when necessary you escalate the issue to second line support. You will manage support tickets mainly concerning backend and media portals/frontends.
You have an advisory role and can analyze and identify if there is room for upgrades or enhancements in our customers’ solutions. You are also a great contributor of new ideas and features to the other Teams. You share your knowledge in our Knowledge Base, writing articles, guides and interacting in our online user community.
To apply, send your resume to email@example.com. Please write "Technical Support Agent" in the subject line.
QBank is a successful SaaS company within Digital Asset Management. Our main focus is on the Nordic market, but we also serve international customers around the globe. We are a team of 25 highly engaged and skilled people. We are working from a newly built office in central Stockholm with great communications, gym and daily breakfast.
QBank provides enterprise customers with central management and distribution of digital assets, often with integration to business-critical solutions such as PIM, ERP, MDM, E-commerce platforms, Social Media platforms etc.